1. HARDWARE RELATED QUESTIONS:
What are the PC requirements?
See Futudent recording software for hardware requirements.
Cable is too short?
When you move, you can put the cable into your pocket and it does not disturb you. To cover the distance between computer and your chair, please use an extension cable. Please use an active USB cable.
Is there a wireless solution for Futudent dental camera?
Futudent has to be connected to a power source and a facility to transfer the video signal. Therefore a connection to a computer is required. However, it is possible to connect Futudent to Panasonic Toughpad FZ-M1, which you can put on your trousers and sends videos wireless with a battery capacity of about 2 hours.
How can I connect Futudent to my loupes and the light?
Futudent has connector to almost all loupes and lights. Please ask at firstname.lastname@example.org or call us at 844-714-5341
Where do I connect Futudent, if I do not wear loupes?
You can connect Futudent dental camera to a headband, which you can order together with your Futudent system.
Does the Futudent recording software work on Apple computers?
How to set up everything for recording?
Plug your dental camera and pedal wireless receiver to your computers USB ports. Then start the Futudent software. See setup tutorial.
How do I sync videos between computers?
No synchronization is needed. Once you have uploaded (1–click) your video, its accessible anywhere.
How secure is the cloud service?
Futudent account is secured with a bank level security.
How is the software installed?
Easy of use has been our main driver. The installation and setup of the system requires no special skills. Just download the latest software, run the installation software and connect the camera to the USB port of your PC.
2. VIDEO RELATED QUESTIONS
How to start recording?
You can control the whole recording process with the foot pedal; start, stop and pause.
During recording you can create high quality images from your operation that are saved separately to be accessible easily for power point presentation etc.
Is audio recorded as well?
An external microphone can be attached to the lamp or to the operators clothing. This enables the best audio quality that can be achieved.
What is the video quality?
All videos are encoded on the fly to Mpeg-4 video with 1280×720 resolution with 25 frames per second (Hardware dependent).
Can I edit the Futudent dental videos?
You can take pictures and put text to this highlights. To cut and edit the videos further we recommend to use a professional editing programme like Movie Maker or Adobe Premiere Elements.
The image of the camera is blurred (soft)?
It is important to set the focus distance of the lens to your working distance. It’s always good to check that the camera is in focus before starting the recording.
What to do if the colors of the image are not correct?
Color mismatches can depend on many things, but one of the most common reasons is wrong white balance. It is important to calibrate the camera to existing color temperature. Place the included Futudent gray card to your capturing area with actual lighting conditions and use calibrate button on the software.
Is there any limit for continuous video duration?
There is no direct limitation for video duration. Anyhow it is not recommended to record more than 2 hours as a single clip.
Why are the videos 25fps, not 30 fps?
25 fps is optimized for computers and projectors. In order to ensure the most fluent workflow, we use 25 fps videos as it offers a high enough frame rate for smooth motion, and it reduces bandwidth need by up to 20%.
What kind of guarantee you are offering?
We have very high customer satisfaction targets, so we offer a 30-day money back guarantee on all cameras.
What is your warranty policy?
We have build a camera that is as durable as possible, but we do know that something can always happen. As the camera is designed as an everyday tool, we want to make sure you have a replacement camera within 2-5 working days (depending on local delivery services). When we have received your failed camera and a failure report, we can make the decision on replacement or warranty repair. If it turns out that the camera has failed because of non-warranty reasons, we will suggest a replacement deal.
3. SHARING RELATED QUESTIONS
How can I share the video with colleague(s)?
You can share the videos to any colleague that have Internet connection. Your colleague just needs to create a free Futudent account (the invitation can be send via e-mail).
How do I invite someone to join?
You can send an invite letter to your colleague from your personal Futudent account. In the invite letter you can include any material you have already uploaded to your Futudent account.
How to receive a video from my colleague?
Just create your personal account in Futudent.com and ask him/her to share that video with you. It’s just that simple to start communicating.
Can I project the video image live to a projector?
Yes. You can connect the capturing computer to an external display, and run the capture software in full screen mode.
Can several users use the same camera?
Yes. For patient security reasons, we recommend every user to sign up with a personal Futudent account. Each user should log in to the recording software with personal user account in order to ensure that the videos are stored on their personal accounts. In some countries, we recommend each user to set up a personal windows account to ensure privacy. Please check with you local authorities to ensure you meet your patient security obligations.
Do I need a permission to film a patient?
This is very dependent on your countries regulations. In some countries permission is needed (sometimes it is enough with a agreement that is captured on the video). If the patient is not recognizable in any way from the video, less strict regulations might apply. We do recommend that the patient use a mask or dark glasses for minimizing the recognition. It is up to the user to ensure each video complies with local regulations, and Futudent does not take any responsibility for how videos meet local regulations.
Can I delete uploaded videos?
Yes. You have the full control on your videos. There is no obligation to share any video.